Terms and Conditions
Terms and Conditions of DuosGlass
Valid from: [22.11.2024]
📄 1. Basic Information
Operator: NATURIUM s.r.o., www.duosglass.com
Address: Seberíniho 6/, 82103 Bratislava, Slovakia
Company ID: 54081157
VAT ID: SK2121578195
Email: [email protected]
Phone:+421 911 110 050
📦 2. Orders and Payment
Orders are accepted via our website www.duosglass.com.
You will receive a confirmation email after placing an order.
Payment methods:
Online card payment
Bank transfer
Cash on delivery (if available)
Some products are made to order – delivery time may be extended, but we will inform you in advance.
🚚 3. Delivery
We deliver via courier or parcel lockers.
Delivery times:
In-stock items: 2 – 5 business days
Made-to-order items: 10 – 14 days
Personal pickup available by agreement
📥 4. Shipping and Packaging
Shipping costs are calculated based on weight and delivery location.
Orders over [e.g., €200] = free shipping
Each piece is packed safely, sustainably, and with love ❤️
⚖️ 5. Returns and Complaints
You may return or exchange the goods within 14 days.
Items must be undamaged and in their original packaging.
Refunds are issued within 14 days of receiving the returned item.
We handle each complaint individually.
Custom-made items cannot be returned unless they are faulty.
💡 6. Uniqueness and Responsibility
Each product is a handmade original.
Minor variations in color or shape are natural and part of its uniqueness.
If your order is damaged during delivery, please inform us within 48 hours.
📊 7. Personal Data Protection
We process your data in accordance with GDPR, solely for fulfilling your order.
See our Privacy Policy for more details.
🔼 8. Final Provisions
We may update these terms – the current version is always available on our website.
By using our site, you agree to these terms and conditions.
✔️ If you have any questions, feel free to contact us – we’re happy to help!