Refund and Returns Policy

1. General Provisions
Each of our terrariums is a handmade original, meaning that every piece is unique and may slightly vary in size by up to +/- 5 mm. These minor differences are a natural part of handmade production and are not grounds for a complaint.

2. Check the Product Upon Delivery
Please inspect the terrarium carefully upon receipt. If you notice any damage caused during transportation or a manufacturing defect, contact us within 24 hours of delivery and attach photos of the damage.

3. When Can a Complaint Be Made?
We accept complaints in cases of:

• Manufacturing defects (e.g., a crack in the glass that was not caused by handling).

• Improperly assembled joints that make the terrarium non-functional.

4. When Is a Complaint Not Accepted?
A complaint cannot be made if:

• The damage occurred due to improper handling or dropping.

• The terrarium was used contrary to our recommendations (e.g., using aggressive cleaning agents).

• The damage resulted from normal wear and tear.

5. Complaint Resolution
If a complaint is accepted, we offer:

• Repair of the terrarium (if possible).

• Replacement with a new piece.

• Refund (if repair or replacement is not possible). The refund will be processed within 14 days of receiving the returned product.

6. How to Contact Us?
You can submit your complaint via email to [your email] with the subject “Complaint – Order Number.” Please include photos of the damage, a brief description of the issue, and your preferred resolution (repair, replacement, or refund).