Shopping
What Shipping Methods Are Available?
Our company provides quality carriers so that each of our products is delivered in 100% condition.
Do You Ship Internationally?
We send all our products to almost all countries and they are safely packed so that the goods are delivered.
How Long Will It Take To Get My Package?
The goods are checked in detail before shipping, and the package is sent within 3 working days from the receipt of the order. The package will be delivered within the EU within 5-7 working days (depending on the country) and outside the EU the delivery time is a maximum of 7-10 working days. After entering the phone number when creating the order, you will be able to track the route and date of delivery
Payment
What Payment Methods Are Accepted?
Our company accepts card payments, payments with direct transfer to the account and cash on delivery
Is Buying On-Line Safe?
Online shopping in our shop DUOSGLASS.com takes place under an encrypted connection. It means that the site protects your data. You can verify it very easily by looking for a lock in the left corner of the website address. Then it is a secure encrypted connection that protects you and your data. So you can shop completely without worry.
Orders & Returns
How do I place an Order?
You can easily place an order in our e-shop or in our store. Every product in our store can be purchased if it is available in stock. If you are interested in goods that are not in stock, write us an e-mail or call us at +421911110050. Every piece in the store is a real piece.
How Can I Cancel Or Change My Order?
If you are interested in canceling or changing the order, send us a request for cancellation or change by email after creating the order. We will make the change and inform you about it. In case of cancellation of the order (if you paid it online) and it was not sent to you, the funds will be automatically refunded.
Do I need an account to place an order?
An account registration is not required to enter and create an order.
How Do I Track My Order?
Each order is subject to entering a phone number and e-mail. Using phone number and email you will be able to track your order. As soon as the order is ready to be sent, you will receive an message.
How Can I Return a Product?
If you are not satisfied with the product, you can return the goods within 14 days. If the goods are not returned in their original condition, the buyer is responsible for any loss of value.